Anchor Cleaning Services ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
By visiting our website, submitting an inquiry or quote form, or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.
1. What Personal Information We Collect
We collect personal information that is reasonably necessary to provide our services and respond to your inquiries. This may include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Information | Full name, business name | Contact & quote forms, phone, email |
| Contact Information | Email address, phone number, physical address | Contact & quote forms, phone, email |
| Service Information | Premises details, service type, cleaning requirements, site access details | Forms, site visits, direct communication |
| Financial Information | Payment records (not card details — we do not store card data) | Invoicing process |
| Technical Information | IP address, browser type, pages visited, time of visit | Automatically via Cloudflare and website analytics |
| Communications | Emails, form submissions, notes from phone calls | Direct communication with us |
We do not intentionally collect sensitive information (as defined under the Privacy Act) unless strictly necessary and with your explicit consent.
2. How We Collect Personal Information
We collect personal information:
- Directly from you via our website contact and quote forms;
- Via telephone, email, or in-person communication;
- Automatically through our website using cookies, server logs, and analytics tools;
- From publicly available sources, where applicable.
Where practicable, we collect personal information directly from you. We will not collect information in an unreasonably intrusive way.
3. Why We Collect & How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide, manage, and deliver the cleaning services you have requested;
- Quotations & Inquiries: To respond to your inquiries and provide service quotes;
- Invoicing & Administration: To process payments, maintain records, and fulfil our legal and accounting obligations;
- Communications: To send service confirmations, updates, follow-ups, and relevant operational communications;
- Service Improvement: To analyse website usage and improve our services and user experience;
- Legal Compliance: To comply with any applicable law, regulation, court order, or government authority request;
- Dispute Resolution: To maintain records in the event of a dispute or legal claim.
We will not use your personal information for any purpose that is incompatible with the primary purpose of collection without your consent.
4. Marketing Communications
4.1 By submitting our contact or quote form, you acknowledge that Anchor Cleaning Services may send you service-related follow-up communications by email or phone.
4.2 We do not engage in unsolicited commercial electronic marketing without your opt-in consent. If you receive a marketing communication from us and wish to opt out, you may do so by contacting us at [email protected] or using the unsubscribe link in any email.
5. Disclosure of Personal Information
5.1 We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5.2 We may share your personal information with:
- Service Providers: Third-party vendors who assist us in operating our business, including email delivery providers, website hosting (Cloudflare Pages), analytics, and accounting software — subject to confidentiality obligations;
- Legal Authorities: Where required or authorised by law, court order, or regulatory authority;
- Professional Advisers: Including lawyers, accountants, and insurers, under strict confidentiality obligations;
- Business Successors: In the event of a business sale, merger, or acquisition, your information may be transferred to the acquiring entity.
5.3 We will take reasonable steps to ensure that any third parties receiving your personal information comply with applicable privacy laws.
6. Third-Party Services & Processors
Our website and operations utilise the following third-party platforms which may process your data:
- Cloudflare (Pages & DNS): Website hosting and performance — Cloudflare Privacy Policy
- Google Workspace: Email communication — Google Privacy Policy
- Email Delivery Provider: For transactional form submission emails
We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies.
7. Cookies & Website Analytics
7.1 Our website may use cookies — small text files stored on your device — to enhance functionality and analyse website usage. Cookies allow us to understand which pages are visited, how long visitors stay, and how they navigate our site.
7.2 You may configure your browser to refuse cookies. However, doing so may limit the functionality of certain parts of this website.
7.3 We may use analytics tools such as Cloudflare Web Analytics to collect anonymised, aggregate data. This data does not personally identify you.
8. Data Security
8.1 We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
8.2 These measures include secure data transmission (HTTPS/TLS), access controls, and regular security reviews.
8.3 While we take all reasonable precautions, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security and are not liable for any unauthorised access outside our reasonable control.
8.4 In the event of an eligible data breach under the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
9. Data Retention
9.1 We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law.
9.2 General retention periods:
- Client and service records: 7 years from last service date (in compliance with Australian tax and accounting obligations);
- Website inquiry data: Up to 2 years;
- Website technical logs: Up to 12 months.
9.3 Upon expiry of the applicable retention period, personal information will be securely destroyed or de-identified.
10. Your Privacy Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to the personal information we hold about you;
- Correction: Request correction of personal information that is inaccurate, out of date, incomplete, or misleading;
- Deletion: Request deletion of your personal information, subject to our legal retention obligations;
- Complaints: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.
To exercise any of these rights, please contact us using the details in Section 13. We will respond within a reasonable timeframe (generally within 30 days) and at no charge, unless the request is manifestly unfounded or excessive.
11. Cross-Border Data Transfers
11.1 Some third-party service providers we use (such as Google and Cloudflare) may process data in countries outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that such recipients handle information in a manner consistent with the Australian Privacy Principles.
11.2 By using our website and services, you consent to the potential transfer of your personal information to overseas recipients as described above.
12. Children's Privacy
Our website and services are intended for business clients and are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated policy will be published on this page with a revised effective date. Continued use of our website or services after any changes constitutes acceptance of the revised Privacy Policy.
14. Complaints
14.1 If you have a complaint about how we have handled your personal information, please contact us first using the details below. We will acknowledge your complaint and aim to resolve it within 30 days.
14.2 If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- GPO Box 5218, Sydney NSW 2001
15. Contact Our Privacy Officer
For all privacy-related enquiries, access requests, or complaints, please contact:
- Email: [email protected]
- Phone: +61 421 826 723
- Address: 17 Trophis Street, Kalkallo, VIC 3064